Stewart Alsop authored this post on Medium, and it was republished by Business Insider.

The word is embedded in their name, but Apple doesn’t have any DNA for making apps. Why do they insist on making us use theirs?

The one thing that REALLY pisses me off about IOS? I can’t delete Apple’s own apps, no matter how bad they are. Instead, I have to hide them in a folder called Apple Crapps. Right now, I have 25 of Apple’s apps in that folder. This is not a good user experience.

You can’t imagine how bad some of these apps are. Apple Maps has been written about extensively, but it’s actually gotten a lot better since Apple stopped talking about how good it is and focused on making it better.

I wish the press would make the same stink about Photos or Calendar or Mail or the Twitter and Facebook integrations the press trumpeted when they were introduced a couple of years ago. The only way to post a photo to Facebook the way you want to is to open the Facebook app (which immediately tells me I can’t use messaging anymore because they want me to use their Messenger app, which I won’t) and then pick the photo I want (which might not be there because Apple has currently completely messed up photo syncing; see below), give it a location, tag people, make a comment and upload (none of which features is available in the Facebook integration in the OS, which I’ve now turned off).

Did I mention Photos? That’s what the app is called in IOS. It was originally designed to synchronize your photos to and from a single Macintosh computer using iPhoto, which is what the Macintosh app is called. Somewhere along the line, Apple changed its mind about how to manage photos on its devices. In fact, it has changed its mind several times and the result is a mess. A knowledgeable person might believe that Apple has realized that it made a mess (a lot like the Maps mess, but not as visible) and is trying to fix it. But meanwhile the company has left its users in a lurch and is not saying anything helpful to them deal with it.

One aspect of the mess? Suddenly, with the introduction of IOS 8, the Camera Roll folder disappeared from the iPhone (replaced by Moments, I think, or maybe Collections). The Camera Roll was restored in IOS 8.1, but then the Events folder resorted all of the events into random order. Apple destroyed the value of a behavior it taught its users over at least 10 years suddenly and without notice. A lot of people, including me, had invested hours of efforts into using “Events” to organize their photos. Now I can’t find photos I want to show people on my iPhone or iPad. I’m not the only one. (For fun, also read this entertaining attempt at offering alternatives to iPhoto from Brian Meyer.)

After hours of struggling with this change (non-productive time, by the way), I think I’ve figured out that Apple has decided to move the primary storage of photo files from that single Macintosh to the cloud (iCloud in its system). But it is taking a lot longer for the company to make that happen than it originally forecast. (In part, the problem is that the way iPhoto has stored photos is in a proprietary format that doesn’t work in the cloud, which is thorny problem for Apple to solve: How to change formats without losing data that the customers like?) Rather than get into another public Maps-like mess, they are staying really quiet and pissing off long-time customers. That’s the only way I can interpret the lack of information about this mess.

And that’s just Photos! I could get into how Apple has decided to store calendar events differently than either Microsoft or Google (which themselves also don’t agree on how to share appointment data, another real mess). I dumped Calendar on IOS for an app called Sunrise. (WAY better, by the way, but still unable to resolve time zone issues or to sync back to Exchange reliably.)

I use Kindle to buy books. But Apple still forces me to keep iBooks in Apple Crapps. I use Google Maps but Apple still forces me to keep Apple Maps in Apple Crapps. I use Yahoo! Weather but Apple still forces me to keep Apple Weather in Apple Crapps. I have been looking, without success so far, to replace Apple Mail email, Safari web browser, Photos, Contacts, and Newsstand (which I use reluctantly on iPad but not iPhone).

You get the point. Why doesn’t Apple? Why doesn’t this fabulously rich, storied company understand that it needs to decide: Either invest in and make the best applications software for its own devices or stop pretending and let its own developers make those apps work right and support them in doing so? The only losers in the current scenario are Apple’s own customers.