The Motorola Droid is truly terrible, in part because it has such promise (and has been amazingly well reviewed -- I worry I'm missing something). Ironically, most of the blame for the cruddiness of the phone really should be laid at Google's feet, not Motorola's. The hardware (which is Motorola's) mostly works. The keyboard is horrible and I've never used it, which means that it is a real design flaw given how much weight and mechanical operation it adds to the device. (The software keyboard works well enough that I've found it adequate but the other problems with the software make it barely useable.) The camera button on my Droid doesn't work and never has, so I call up the camera ...

I'm a really loyal customer when companies do what I want -- make products I love and treat me well if I buy a lot of them. I have a love-hate relationship with Eddie Bauer. And I suspect, not knowing anything in particular about Eddie Bauer Holdings Inc. (other than that its assets were sold at auction in August for $286M to Golden Gate Capital), that most of my hate comes from the fact that Eddie Bauer doesn't know how to use technology on behalf of its customers. I've been a loyal customer of Eddie Bauer for at least the last decade. I buy the company's shirts religiously: The LT size fits my torso perfectly. Eddie Bauer Wrinkle Resistant shirts ...

I got pissed off at my most recent Blackberry. When I heard that Motorola was introducing a hot new device based on Google's Android and that it was designed for the Verizon network, I decided to dump the Blackberry Tour in favor of the new Motorola Droid. All the press I'm reading compares the Droid to the iPhone. Wrong comparison, for a lot of reasons. I'm inclined to think that the Droid is the first phone to give RIMM a heartache for its Blackberry phones, but perhaps I'm just being persnickety. First, the Droid: It works. Mossberg's review and Pogue's review do a great job of covering the details of the device, both good and bad. The ...